Help with WageBeacon
Support
For help, email rkappsupport@icloud.com. Include your iPhone model, iOS version, WageBeacon version and the screen you were using. Do not send unredacted rosters or payslips.
Common questions
Why is my result provisional?
WageBeacon waits until all pay rules, required break timing and any earlier hours needed for weekly overtime have been checked. Open the warning on Summary or Shifts and complete the listed items.
Why did roster recognition miss or misread a shift?
Recognition works best with a clear printed or digital roster containing an explicit date, start time and end time. Unusual tables, handwriting and employer-specific codes may require correction. Review every suggestion or enter the shift manually.
How do I restore the full version?
Open Shifts and choose Unlock all pay periods. On the Full version screen, choose Restore purchase while signed in to the Apple Account that made the original non-consumable purchase. No WageBeacon account is needed. If the product keeps loading, check the internet connection and App Store availability, then retry.
Why does my calculation differ from my payslip?
Confirm the hourly wage, every bonus percentage and time boundary, whether bonuses stack, the overtime threshold and week start, unpaid break timing, and whether all relevant shifts are entered. A shift belongs to the pay period in which it starts. Employer payroll rules may contain details WageBeacon cannot infer.
Is the take-home amount exact?
No. It uses the percentage you enter or derive from a recent gross and net payslip pair. Taxes, pension, insurance, deductions and reimbursements vary by person and period.
Why does an old report not change after I edit my rules?
This is intentional. A saved check freezes the shifts, rules and calculated amounts used at that time so historical PDF and CSV reports remain consistent.
Where is my data?
WageBeacon stores it locally on your iPhone. Roster files and recognized text are not uploaded by WageBeacon. See the privacy policy for details.
Before contacting support
- Update to the latest available WageBeacon version.
- Record the exact steps and any message shown.
- Use fictional or fully redacted examples whenever possible.
- For purchase issues, include only Apple’s non-sensitive transaction status—never an Apple Account password or payment details.
Important limitation
WageBeacon estimates pay from the information and rules you enter. Support can explain the app, but cannot determine your legal entitlement or provide tax, legal or employment advice.
Security reports
If you believe you found a security vulnerability, email rkappsupport@icloud.com with [SECURITY] in the subject. Include the WageBeacon/iOS versions, possible impact and safe reproduction steps. Do not include real wage or roster data, passwords or payment details, and please allow reasonable time to investigate before public disclosure. We use the report only to investigate, respond and meet applicable security obligations.
Purchases and terms
The Full Version is a one-time non-consumable in-app purchase, not a subscription. The price shown by Apple and StoreKit is the price for your storefront. Restore Purchase checks eligible purchases made with the relevant Apple Account. Family Sharing is not offered.
Apple processes billing and refund requests. Eligibility varies by country or region and statutory consumer rights remain unaffected. See Apple’s refund guidance and Standard EULA.
WageBeacon is designed for iPhone and requires iOS 17.0 or later.